Custom order policy
Because each figurine is handmade and personalized from customer photos, custom orders cannot be cancelled after production has started.
Before production
If we have not started production, contact us as soon as possible and we will review whether the order can still be changed or cancelled.
Design confirmation
Production starts only after preview confirmation. Please review the preview carefully before approving.
Damaged or incorrect items
If your item arrives damaged or does not match the confirmed order details, contact us within 7 days of delivery with clear photos of the product, packaging, and shipping label. We will review the issue and offer an appropriate solution.
Non-refundable cases
- Customer-approved design details
- Minor handmade variations
- Delays caused by incomplete photo references or slow confirmation
- Delivery delays caused by carriers, customs, or incorrect shipping information